FAQs

We've shared some of our most frequently asked questions to help you out!

SHIPPING + DELIVERY

WHERE DOES ACTA TEA SHIP TO?

We ship worldwide. Our standard shipping in the USA takes 2-5 business days, and it is FREE on ALL orders. International shipping rates will be calculated at checkout. Duty and tax/VAT may apply.

HOW LONG DOES SHIPPING TAKE?

Our standard shipping in the USA takes 2-5 business days, and it is FREE on ALL orders. You will be quoted a specific delivery timeframe at checkout based on your selected destination and shipping method.

HOW MUCH IS SHIPPING?

Our standard shipping in the USA takes 2-5 business days, and it is FREE on ALL orders. International shipping rates will be calculated at checkout. Duty and tax/VAT may apply.

WHERE IS MY TRACKING NUMBER?

We ship out all packages within 1 business day of receiving your order, once your order has left our warehouse you will automatically receive an email with your tracking number! You can track your package with your tracking number or email, just click the link below!
https://www.actatea.health/pages/contact

WHAT DO I DO IF MY PACKAGE IS MISSING OR DAMAGED?

If your package arrives in less than perfect condition, please contact our Customer Service team through the chat or Contact Form. We have a team of Lifestyle Specialists dedicated to helping you and will make sure you get your package and all of your Actatea goodies!

WHAT ARE THE REQUIREMENTS FOR A RETURN?

The product is unopened and unused.
The product was purchased from www.actatea.health with proof of the order. We do not accept returns from Amazon, or any other retailers. Returns must be initiated with the retailer you purchased from.
The product is returned within 30 days of the purchase date.
In addition, if the product is damaged or an item is missing, a picture of the product at the time of delivery must be provided.

HOW LONG DO I HAVE TO RETURN MY ITEMS?

All items must be returned within 30 days of your purchase date. No returns will be accepted after this time period.

DO YOU HAVE A MONEY-BACK GUARANTEE?

Actatea does not promise or guarantee any specific result or effect from using our teas. Actatea shall be obligated to ensure the product is safe and meets the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product will not be grounds for a refund.

We have a team of Lifestyle Specialists dedicated to help you achieve the best results from your Actatea products! If you have any questions regarding your products or lifestyle please contact our Customer Service team through the chat or Contact Form, we would love to help!

ARE YOUR WELLNESS POWDERS ALL-NATURAL?

All of our wellness powders are 100% free of artificial ingredients, chemicals, and additives!

DO YOUR WELLNESS POWDERS CONTAIN CAFFEINE?

Our Greens Superfood Powder has Matcha in it which contains all-natural, plant based caffeine! The rest of our wellness powders are caffeine-free!

ARE YOUR WELLNESS POWDERS SAFE FOR PREGNANCY AND BREASTFEEDING?

Our Wellness powders do not contain any harmful ingredients and are totally safe. However, not all products are suitable for babies or nursing mothers. Due to the shrinking effect of our fibroid tea, it's not safe for pregnant or nursing mothers. Please, always check with your doctor first to make sure a product is best for you and your baby!

HOW DO YOU MAKE THE WELLNESS POWDERS?

It’s super easy! Here is a step by step on how to make your wellness powder:

Get a glass of water or your drink of choice to mix your wellness powder with. Some of our favorites are plant-based milk, juice, or smoothies!
Mix one scoop of your wellness powder into your drink and mix! And now you are ready to enjoy your wellness drink!

ARE YOUR TEA BLENDS ALL-NATURAL?

Yes! All of our tea blends are 100% all-natural and contain no artificial additives or flavors!

DO YOUR WELLNESS POWDERS CONTAIN CAFFEINE?

Yes, most of our plants contain a small amount of all-natural plant based caffeine! If you are looking for a caffeine-free blend, try our caffeine free teas.

HOW DO I MAKE LOOSE LEAF TEA?

It’s super easy! Just add a teaspoon of tea into your tumbler or infuser, add hot water, and you’re done! You can steep your teas for as long or little as you like.

DO YOU REALLY USE ONLY NATURAL INGREDIENTS?

Yep! We are passionate about using only clean, natural ingredients that we trust to put on our own skin. We blend natural herbs, clays, salts, sugars, oils and butters to make our tea infused skincare products perfect for you. :)

WHAT IS YOUR SKINCARE MADE WITHOUT?

Our tea infused skincare products are 100% Natural and are:

WHAT IS THE ORDER YOU APPLY YOUR SKINCARE PRODUCTS?

Great question! You apply skincare products from thin to thick! Here is how it goes:

IS YOUR SKINCARE FOR ALL SKIN TYPES?

Yes! We created our skincare products to be effective and beneficial for normal, dry, oily, sensitive and combination skin!

By using natural and nonabrasive ingredients we are able to create products that truly fit for every skin type! If you want to read reviews from specific skin types, just go to the product you are interested in, head to the review section and filter by your skin type!